The road from Albania to Canada has brought Violla Kapllani to manage The Spire condominium highrise in downtown Toronto. Violla has worked for Y.L. Hendler Ltd. since 2013, starting as an administrator and, not long after, a property manager. In 2015 she obtained her RCM. This same year she was recognized with ACMO’s inaugural Genesis Award for ‘a condominium manager who is new to the profession and has displayed exceptional service.’
Now eight years working as a condominium professional and Violla enjoys industry participation and attends events as often as she can. “We learned about CondoVoter at an ACMO luncheon a couple of years ago,” explains Violla. “At 359 units, it was sometimes difficult for us to achieve quorum, which requires 90 owners to meet the 25% threshold. The board of directors approved the electronic voting by-law on September 2018 and it was passed at the 2018 AGM. In 2019, the board of The Spire began using CondoVoter for electronic voting.”
As a property manager, Violla has experienced many benefits of e-Voting not only for herself but for owners too.
“Owners are able to cast their votes ahead of time, which saves so much time at the meeting, not to mention money saved too.”
E-Voting gives all owners the opportunity to vote, whereas in-person meetings were not always easy for everyone to attend. “I saw a difference right away with more owners who came forward to e-Vote. Thanks to e-Voting, we are now well above quorum for our AGMs and other owners’ meetings.” She is also appreciative of the email reminders that CondoVoter sends to owners on behalf of the board. “This one step saves me so much time in preparation and money for printing.”
Violla agrees owners see benefits as well.
“Owners have a better opportunity to participate, which makes them happier. Many owners have told me they like e-Voting because it is convenient and saves time.”
In 2020, when COVID-19 prevented in-person meetings, the board of The Spire switched easily to virtual meetings. The first virtual meeting (held in August 2020) was an adjourned AGM to pass three bylaws that did not pass at the 2019 AGM, followed by a special owners’ meeting. The board of directors hired CondoVoter again for the November 2020 virtual AGM. Since e-Voting was already in place and widely used by owners, Violla reckons a proxy ballot has been used just once. “In my experience, most proxy ballots were invalid anyway due to mistakes in filling them out.”
In addition to virtual meetings, CondoVoter provides various value-added meeting services to The Spire. “Our AGM packages are sent through CondoVoter,” explains Violla. “I previously would get these printed. With virtual meetings I don’t need to order chairs or choose a venue either,” she adds with a laugh.
At their November AGM, Violla noticed more offsite owners participated than at in-person meetings. She feels virtual meetings gives everyone a chance to participate in their community. “Plus, meetings are generally shorter. We don’t have to wait for quorum. We no longer have scrutineers who retire to another room to count ballots and miss parts of the meeting. CondoVoter counts ballots for us electronically.”
All in all, the virtual meeting experience for the board and owners has been extremely positive. “One of the best things we did is hire CondoVoter. We have been impressed every time we complete a meeting.”